We hope we’ve offered you some fresh ideas and insights for transforming your contact center into a customer engagement center! And we are ready to continue guiding you along your contact center transformation journey.

Avtex, a TTEC Digital company, has the tools and expertise to improve agent performance, retention, and speed to proficiency. We pair data-fueled CX design consultation with omnichannel orchestration to drive true contact center experience transformation for your agents, business, and customers.

360-Degree Contact Center & Agent Experience Transformation

Agent Enablement

for Real Results

35% Increase in Agent Confidence

24% Decrease in Average Agent Handle Time

40% increase in Agent Enthusiasm

Unrivaled Genesys  & Contact Center Know-How

Curated curriculums result in improved agent confidence, and interactions.

Knowledge platform and management to ensure up-to-date information is at employee's fingertips.

Custom reporting dashboards to track learner competency and performance.

Success Through Learning & Performance Solutions

Global Partner of the Year for Genesys

Over 120 Genesys Cloud deployments over the last two years

Over 30 customer-built innovations for Genesys

Reduce Agent Churn with Learning & Performance Solutions

Proprietary, AI-enabled RealyPlay(TM) technology optimize agent proficiency, performance, and interaction outcomes in less time and with minimal disruption to your operations. Contact us to learn more about our Learning & Performance offerings.

Improve Contact Center Operations & Outcomes with CX & Cloud Journey Expertise

Deep Genesys and contact center expertise combined with diverse, world-class CX and CCaaS cloud solutions transform contact centers into true experience hubs for your customers and agents. Contact us to learn more about our CCaaS and CX offerings.

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