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Learning & Performance

Hiring, Onboarding, Training

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Finding and onboarding high-performing employees is both an art and a science. It requires the ability to quickly source candidates who will be the right fit and then onboarding them with the tools and knowledge they need to be successful. 


Our contact center training approach is a holistic program that includes an immersive environment where contact center associates can practice the skills they’ll need, and managers can review detailed performance reporting to provide real-time coaching.


Our Employee Experience solutions provide a number of benefits:

  • AI-Powered Training
  • AI-Powered Associate Assist
  • Managed Learning Services
  • Digital Learning Course Catalogue
  • Knowledge Management

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